Incidents | TorBox

GPU transcoding maintenance

Tue, 08 Sep 2026 16:41:00 -0000

We're doing some maintenance on our GPUs - transcoding may be disrupted for a few minutes at a time.

Internal Usenet Downloader undergoing upgrade

Fri, 04 Sep 2026 16:02:34 -0000

Our internal downloader is undergoing immediate upgrades and maintenance. We will let you know when it is complete.

Network maintenance

Thu, 27 Aug 2026 22:00:17 -0000

Be advised of the following upcoming maintenance period. From midnight on the morning of the 28th August 2026 (UTC +4) until early morning that same day some core TorBox functions will be unavailable for up to two hours. - Adding of new uncached transfers will be unavailable during this time including web downloads, usenet and torrents. - A small number of cached downloads (<10%) will be unavailable. A nine (9) hour maintenance block is reserved however actual downtime is expected to be between one and two hours.

General outage

Sun, 23 Aug 2026 17:48:00 -0000

Service has been restored

General outage

Sun, 23 Aug 2026 17:22:00 -0000

The team is checking

General outage

Fri, 21 Aug 2026 16:08:00 -0000

we're seeing recovery and will continue to monitor the situation

General outage

Fri, 21 Aug 2026 15:50:00 -0000

we're seeing elevated response times and the entire team has been alerted

General outage

Fri, 21 Aug 2026 02:37:00 -0000

we're back

General outage

Fri, 21 Aug 2026 00:12:00 -0000

We're continuing work to stabilise the platform.

General outage

Thu, 20 Aug 2026 17:52:00 -0000

we're back

General outage

Thu, 20 Aug 2026 17:24:00 -0000

We're continuing work to stabilise the platform.

General outage

Thu, 20 Aug 2026 04:38:00 -0000

we're back

General outage

Thu, 20 Aug 2026 03:27:00 -0000

The team is still working on restoring platform stability

General outage

Thu, 20 Aug 2026 03:02:00 -0000

We're continuing to monitor the situation and respond

General outage

Thu, 20 Aug 2026 02:37:00 -0000

Outage resolved, we're continuing to monitor

General outage

Thu, 20 Aug 2026 02:29:00 -0000

Seeing more reports coming in, we're continuing to monitor and respond.

General outage

Thu, 20 Aug 2026 02:07:00 -0000

Outage resolved, monitoring

General outage

Thu, 20 Aug 2026 01:53:00 -0000

Team is checking

API Timeouts

Tue, 18 Aug 2026 19:13:00 -0000

We have identified that an attacker has been hitting our database. We will look further into protecting ourselves from preventing this from happening. As of now, everything is back live.

API Timeouts

Tue, 18 Aug 2026 18:56:00 -0000

An issue with our database is causing issues on the API. We are looking into it.

CDN Server Updates

Mon, 17 Aug 2026 07:00:24 -0000

All CDNs will be undergoing to slow rollout of our new CDN software, speeding up downloads, resolving most cases of buffering. This will take up to 4 hours to deploy to all CDN locations as we are going to be doing this slowly to monitor the performance. Only HARE and ERTH will be unaffected, please switch to those CDNs during this time.

GPU transcoding maintenance

Thu, 13 Aug 2026 15:15:43 -0000

Our GPU cluster is undergoing some TLC. Service will be back within 24 hours.

General outage

Sat, 08 Aug 2026 12:30:00 -0000

We have resolved the issue. Thanks for understanding

General outage

Sat, 08 Aug 2026 12:01:00 -0000

The team is looking into it.

General outage

Mon, 03 Aug 2026 21:38:00 -0000

We've opened tickets with Cloudflare and Supabase as we continue to investigate a connection issue between us and our upstream providers. We are so back.

SNAM - Maintenance

Fri, 31 Jul 2026 12:00:25 -0000

Miami is undergoing some TLC during the allotted time window. The CDN may at times be unreachable so you are advised to select a different CDN or remain on auto.

SEUR - Maintenance

Fri, 31 Jul 2026 04:00:07 -0000

Lisbon is undergoing some TLC during the allotted time window. The CDN may at times be unreachable so you are advised to select a different CDN or remain on auto.

SNAM - Partial Outage

Tue, 21 Jul 2026 05:49:00 -0000

Our SNAM location is facing a partial outage, a backup provider is online to serve new links. Please note links that were generated and being served from the provider facing an outage will need to be regenerated once they expire to point to the backup provider. Further updates to follow. UPDATE: Service has been restored. We apologise for the brief outage.

General 0utage

Sat, 18 Jul 2026 00:14:00 -0000

The team is aware of a general outage affecting the service. We apologize for the inconvenience.

APAC

Wed, 15 Jul 2026 20:18:00 -0000

We've enabled a fallback path for APAC due to network instability in the region. Resolved.

Sparse outage

Tue, 14 Jul 2026 12:42:00 -0000

We're seeing connectivity issues between some backend assets. Transcoding and certain file retrievals are degraded.

API issue

Wed, 08 Jul 2026 04:43:00 -0000

We're looking into it

Systems Update

Wed, 01 Jul 2026 07:00:19 -0000

Pushing the v9 TorBox update requires us to update a few systems such as CDNs, WebDAV, as well as our downloading servers. This should only take a few minutes, but we have scheduled 2 hours in case there are any issues.

Database upgrade

Fri, 19 Jun 2026 09:59:57 -0000

We're doing a short upgrade on our database. Services will be disabled for approximately five to ten minutes in the provided window. Completed without incident.

we r checking

Tue, 16 Jun 2026 21:33:00 -0000

We're looking into reports of API availability issues We fired the guy responsible, we're so back

WEUR mitigation

Sat, 13 Jun 2026 11:03:00 -0000

Our upstream is busy tuning our WEUR attack mitigation profile. We apologise for the delay in notice. Services will be restored shortly. We have deployed additional capacity. New links generated on WEUR will automatically route to the new servers. If you are still experiencing issues, try swapping to a different region and restarting your device.

Observed error responses

Fri, 12 Jun 2026 21:32:00 -0000

We're seeing higher than normal rates of errors returned by the API and the team is investigating.

Routing Engine maintenance

Tue, 09 Jun 2026 16:50:00 -0000

Our upstream is conducting maintenance on our Redundant Routing Engines. We're expecting a few minutes of downtime during reconvergence and will take the platform offline to avoid issues. Maintenance is underway. Maintenance completed without incident. We're doing checks before bringing the platform back up.

General outage

Wed, 03 Jun 2026 13:14:00 -0000

We're responding to a large network event. Expect periodic waves of service instability. Progress is being made, we will continue to publish relevant updates as they occur.

API responses

Wed, 03 Jun 2026 02:06:00 -0000

Resolved API issues. Apologies for the inconvenience.

API responses

Wed, 03 Jun 2026 01:29:00 -0000

The team is investigating reports of unexpected responses returned by the API.

CDN rolling restart

Tue, 02 Jun 2026 09:00:21 -0000

We will conduct a rolling restart across our global CDN during the course of the day. This process takes a few minutes per server which we will spread out over several hours. No user impact is expected but it cannot be ruled out. This will introduce critical system and application updates to improve reliability issues.

Miami outage

Mon, 01 Jun 2026 01:25:00 -0000

We're investigating an upstream outage in our Miami region EDIT: We're seeing region restoration

NORD down

Tue, 26 May 2026 19:57:00 -0000

Our NORD CDN is having some troubles and we're working on it EDIT: Restored, we apologise for that short outage. EDIT: Still seeing sporadic periods of high loss. NORD will remain disabled for the time being.

API outage

Thu, 21 May 2026 01:47:00 -0000

We're seeing database related API timeouts. EDIT: Resolved.

Emergency router maintenance.

Mon, 18 May 2026 06:30:00 -0000

We are conducting some emergency maintenance on our core routers in WNAM. Please expect up to fifteen minutes of downtime across various services sometime in the specified time block. EDIT: We have accelerated this forward by thirty minutes.

Service Unavailable

Wed, 13 May 2026 22:29:00 -0000

This issue has now been resolved. We appreciate your patience as we scale up to meet demand. Thank you.

Service Unavailable

Wed, 13 May 2026 22:00:00 -0000

Working on it brb

Emergency system maintenance.

Tue, 12 May 2026 23:15:13 -0000

We're conducting emergency maintenance on some parts of our network. We are routing around this so the impact will be minimal. At most there may be a short disruption of a few minutes. We apologise for the short notice and need to emphasise the urgent nature of this. Thank you for understanding.

Storage & API Maintenance

Tue, 12 May 2026 05:00:00 -0000

We're deploying updates to improve our service. During this time, you may experience brief periods of downtime or degraded performance.

Service Unavailable

Sun, 10 May 2026 19:44:00 -0000

We're seeing service recovery and will continue to monitor.

Service Unavailable

Sun, 10 May 2026 19:22:00 -0000

We're aware of outages across the network. The team is attending with our upstreams.

Service Unavailable

Fri, 08 May 2026 18:28:00 -0000

We're seeing service restoration and will continue to monitor.

Service Unavailable

Fri, 08 May 2026 18:19:00 -0000

Restoration is still underway.

Service Unavailable

Fri, 08 May 2026 17:33:00 -0000

We're continuing to monitor the situation to fully restore services.

Service Unavailable

Thu, 07 May 2026 08:21:00 -0000

This issue has now been resolved. We are looking into preventing this in the future.

Service Unavailable

Thu, 07 May 2026 07:01:00 -0000

Due to networking issues from our upstream provider in our US region. This affects our API, meaning the service is full unavailable. We are working with our provider to get back online ASAP. Thanks.

Indian CDN alert

Fri, 01 May 2026 10:15:00 -0000

We're seeing sporadic loss within Akamai's network into Mumbai. We have alerted our upstream provider for further details. The affected path has been isolated and avoided. We're continuing to monitor.

ENAM Outage

Fri, 01 May 2026 03:55:00 -0000

We're investigating an outage in our ENAM (New York) facility. The relevant CDN will be unreachable in the meantime. EDIT: We're starting to see full recovery of services.

APAC CDN alert

Thu, 30 Apr 2026 19:21:00 -0000

We're seeing periods of poor performance on our APAC CDN which appears to be related to attack mitigation filters. Our upstream is investigating and we will keep the CDN region active as the mentioned periods are only sporadic in short bursts. If you are impacted kindly change your preferred CDN to the next best available. We apologise for the inconvenience. EDIT: We have secured interim capacity with another provider and are awaiting delivery. Our existing provider will remain active but degraded. EDIT: We have swapped the existing APAC CDNs from GSL to Zenlayer, and will add Datapacket as an additional backup provider within the next few hours.

LATM (Brazil) network alert.

Mon, 27 Apr 2026 03:50:00 -0000

We're aware of a network outage between our North American site and Brazilian CDN. We've rerouted link generation to reduce the impact on users. EDIT: We've routed around the network issue. EDIT: We're still seeing minor loss along the path. We're continuing to monitor.

API outage

Wed, 22 Apr 2026 23:28:00 -0000

The team is working to restore the API.

WebDAV outage.

Sat, 18 Apr 2026 20:08:00 -0000

We're underway restoring access to our WebDAV service. EDIT: As a temporary measure, please turn off WebDAV flatten in your dashboard settings.

Web hoster maintenance

Thu, 16 Apr 2026 02:02:00 -0000

We're conducting a short maintenance on web hosters. Downloads will stay at 0% while this is done.

Elevated error rates returned by Usenet via API

Sun, 12 Apr 2026 01:46:00 -0000

This issue has been resolved

Elevated error rates returned by Usenet via API

Sat, 11 Apr 2026 09:16:00 -0000

We're investigating reports of Usenet downloads returning errors when added via API.

Backend maintenance

Tue, 17 Mar 2026 13:00:02 -0000

We're conducting some minor maintenance on backend systems. No user impact is expected but dashboard updates will be paused.

Web Downloads Unavailable

Fri, 13 Mar 2026 11:14:00 -0000

The issue has been confirmed resolved, and operational for a few hours now. Thanks for your patience!

Web Downloads Unavailable

Fri, 13 Mar 2026 03:38:00 -0000

Our systems hosting this service are offline, and are waiting for the hosting provider to resolve the issue.

General outage

Tue, 03 Mar 2026 15:07:00 -0000

We are currently investigating this issue. EDIT: We're seeing service stability return. We're continuing to work towards full resolution.

Link generation

Fri, 13 Feb 2026 23:46:00 -0000

We're investigating reports of links not generating. EDIT: A fix is being prepared and will be rolled out shortly. EDIT: Fix is live. EDIT: We're investigating a reoccurrence. EDIT: Stable again, we're continuing to monitor closely.

Usenet degredation

Fri, 13 Feb 2026 18:22:00 -0000

Usenet downloads are degraded, the team is investigating. EDIT: Fix is live.

API Update | Downloaders Update

Fri, 13 Feb 2026 08:00:24 -0000

An API and Downloading update will occur, possibly causing the service to go down in the process. This should only take a few minutes, but may be longer if issues arise.

Network outage.

Wed, 21 Jan 2026 09:55:00 -0000

We're mitigating a large scale network disturbance. Your patience is greatly appreciated. EDIT: We have taken measured to manage the situation. Further updates to follow.

Networking equipment replacement in progress.

Fri, 16 Jan 2026 20:00:22 -0000

To address a high priority equipment failure affecting our primary API cluster, all API traffic is being rerouted off-site for approximately thirty (30) minutes. We are taking measures to minimise the disruption to users, and apologise for any inconvenience caused.

Scheduled backend maintenance.

Tue, 13 Jan 2026 00:00:00 -0000

Time: 02:00am SAST Date: 13 January 2026 Duration: Up to thirty minutes Adding of new downloads will be unavailable for this period, other functions such as requesting links of cached files will not be interrupted.

API availability

Mon, 12 Jan 2026 20:23:00 -0000

We're investigating degraded API response availability. EDIT: Resolved.

Backend torrent service maintenance

Sat, 10 Jan 2026 17:27:56 -0000

We're conducting maintenance to address the reports of poor torrent transfer performance. During this time you may observe degraded or delayed transfers when adding torrents.

Partial backend outage

Wed, 07 Jan 2026 11:05:00 -0000

We're investigating reports connected to a partial backend outage. Further updates to follow. Update: 13:21 SAST Issue has been resolved.

TorBox Usenet Internal Indexer Not Available

Tue, 06 Jan 2026 15:24:00 -0000

This has now been resolved!

TorBox Usenet Internal Indexer Not Available

Sun, 04 Jan 2026 23:05:00 -0000

Our internal indexer is currently overloaded. Downloading from the internal indexer is not possible. We will update when this is resolved.

Degraded Download Speeds

Fri, 05 Dec 2025 04:15:00 -0000

We have identified the issue, to prevent it happening in the future. Everything should be back to normal.

Degraded Download Speeds

Fri, 05 Dec 2025 00:35:00 -0000

A few of our CDNs are degraded due to an upstream issue. This includes WNAM, CNAM, SNAM, ENAM, and LATM. We will update when this issue has been resolved.

API outage

Sat, 29 Nov 2025 15:37:00 -0000

We are investigating reports of users unable to send requests via the TorBox API. EDIT: At 17:39 we applied mitigations and are continuing to monitor the situation.

WebDAV outage

Fri, 14 Nov 2025 05:02:00 -0000

This has been resolved. This recurring issue is unlikely to return in the future.

WebDAV outage

Thu, 13 Nov 2025 17:31:00 -0000

TorBox WebDAV is currently degraded. Users can expect slow access/timeouts. The team is aware and preparing a long term solution which will be deployed soon. We apologise for any inconvenience caused.

Planned maintenance announcement

Fri, 07 Nov 2025 08:00:00 -0000

We're increasing our backend resilience to ensure an uninterrupted experience for our users Scheduling 1 hour just to give additional headroom.

Hosters availability

Fri, 10 Oct 2025 21:22:00 -0000

This issue has been resolved. We are monitoring hosters.

Hosters availability

Thu, 09 Oct 2025 14:08:00 -0000

We are investigating reports of certain hosters returning errors when attempting to download from the dashboard. Please keep an eye for updates.

Web hoster downloads

Sat, 27 Sep 2025 17:57:00 -0000

We are seeing higher than normal load on our web hosters API. The team is investigating.

Infrastructure migration notice

Fri, 26 Sep 2025 14:15:14 -0000

We are migrating some legacy infrastructure to our new facility today. No service impact is expected as load is already being rerouted on our secondary location in North America, but the team is monitoring for any unexpected issues should they arise. Thank you for your understanding.

Usenet outage.

Wed, 24 Sep 2025 06:10:00 -0000

Our usenet service is now stable. Thank you.

Usenet outage.

Sat, 20 Sep 2025 18:06:00 -0000

The team continues to work to bring Usenet back to full capacity.

Usenet outage.

Sat, 13 Sep 2025 15:13:00 -0000

We're continuing to work through the backlog created by the outage. Please keep an eye on your dashboard notifications for download completions.

Usenet outage.

Sat, 13 Sep 2025 13:29:00 -0000

We have begun to see service restoration and the team continues to monitor.

Usenet outage.

Fri, 12 Sep 2025 21:52:00 -0000

We are currently investigating an outage affecting Usenet downloads. During this time Usenet articles may be slow to download or fail to download.

Upstream provider power failure.

Tue, 05 Aug 2025 18:43:00 -0000

Services are restarting to restore. We are continuing to monitor.

Upstream provider power failure.

Tue, 05 Aug 2025 16:56:00 -0000

Usenet and web downloads are unavailable due to a power outage with an upstream provider. Further updates to follow. No ETR.

New torrents stalled.

Tue, 29 Jul 2025 19:30:00 -0000

We are aware of an issue impacting new torrent downloads. The team is investigating. EDIT: 29 July 23:11 This is now resolved.

BETA APAC CDN Deployment

Tue, 22 Jul 2025 12:00:35 -0000

Maintenance completed

BETA APAC CDN Deployment

Tue, 22 Jul 2025 11:00:35 -0000

TorBox will be deploying the BETA APAC CDN, which may cause issues with some download links. To resolve this, simply generate a new link or restart your app.

Usenet processing speed.

Mon, 07 Jul 2025 19:11:00 -0000

Processing of Usenet files is currently degraded due to an issue with our upstream provider. We are awaiting a resolution and no ETR is available at this time.

WebDAV access degraded in Europe.

Fri, 04 Jul 2025 20:15:00 -0000

Resolved.